Privacy Policy
Status: October 2025
1. Controller The party responsible for the collection, processing, and use of your personal data within the meaning of the GDPR is:
Holiday Trier City Owner: John David Levis
Simeonstraße 7
54290 Trier
Germany
E-mail: info@urlaub-trier.com
This privacy policy applies to the use of our online offering at www.urlaub-trier.com (“Website”).
2. Purposes and legal bases of processing
We process personal data for the operation and optimization of our website, for processing inquiries, handling bookings and stays, for customer communication, for security purposes, and – if you have given consent – for analysis and marketing purposes.
Legal bases are:
Art. 6 para. 1 lit. a GDPR (consent),
Art. 6 para. 1 lit. b GDPR (contract or pre-contractual measures) and Art. 6 para. 1 lit. f GDPR (legitimate interest),
as well as the TTDSG for storing and retrieving information on end devices (e.g., cookies).
3. Hosting
We use hosting services (e.g., server capacity, storage space, security services). In doing so, inventory, contact, content, contract, usage, meta, and communication data of our website visitors are processed. Legal basis: Art. 6 para. 1 lit. f GDPR in conjunction with Art. 28 GDPR (data processing agreement).
4. Access data / server log files
When our website is accessed, technical data are automatically collected: retrieved file or URL, date and time of retrieval, amount of data transferred, HTTP status code, browser type and version, operating system, referrer URL, accessed subpages, Internet service provider, and IP address.
These data are required to ensure security, stability, and functionality of the website. They also serve statistical purposes. No association with a specific person takes place. Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest).
IP addresses are stored only as long as necessary for security purposes or error analysis, or if there is a legitimate suspicion of unlawful use.
5. Cookies and similar technologies (TTDSG)
Our website uses cookies and similar technologies.
Types of cookies:
Necessary cookies: These are technically required to ensure the basic functions of the website (e.g., login, shopping cart).
Analysis/statistics cookies: Serve to optimize our offering. They are set only with your consent.
Marketing/third-party cookies: Are set only with your explicit consent.
You can withdraw your consents at any time via the cookie settings. The storage duration depends on the type and purpose of the cookie.
Legal bases: Art. 6 para. 1 lit. a GDPR in conjunction with § 25 TTDSG (consent) as well as Art. 6 para. 1 lit. f GDPR (legitimate interest).
6. Contract and booking data
To make a booking, it is necessary to provide your contact details. Mandatory fields include, for example:
First name, last name
E-mail address
Period of stay
if applicable, payment information
Additional information (e.g., phone number, special requests, comments) is voluntary.
We also store the booking date and time. The data you provide – including any notes – are used to process the booking and ensure the requested service. We also use your data to provide you with information about your booking or your stay.
7. Use of data for bookings (Smoobu and other processors)
To make a booking, it is necessary to provide certain contact details. You only need to fill in the mandatory fields marked with an asterisk (*) (e.g., name, e-mail address, telephone number, period of stay, number of guests). Additional information (e.g., comments or optional requests) is voluntary.
The data you provide on our website – including any notes – are personal data and are processed and used by us to handle your booking and provide the requested service. We also use your contact details to provide you with information relevant to the booking or your stay.
Disclosure to third parties: The personal data collected during booking are forwarded to the following third party:
Smoobu GmbH
Smoobu.com – Software for vacation rental hosts
Pappelallee 78/79
10437 Berlin
Germany
Smoobu acts as a processor within the meaning of Art. 28 GDPR. A data processing agreement exists between us and Smoobu GmbH, ensuring that personal data are processed only according to our instructions and in compliance with data protection laws.
Legal basis: Art. 6 para. 1 lit. b GDPR (performance of contract) as well as Art. 6 para. 1 lit. f GDPR (legitimate interest in efficient booking processing).
8. Communication (contact form / e-mail)
If you contact us via the contact form or by e-mail, we process your details to handle the inquiry and any follow-up questions. Legal basis: Art. 6 para. 1 lit. b GDPR (pre-contractual measures) or Art. 6 para. 1 lit. f GDPR (legitimate interest in communication).
9. Newsletter (if offered)
If you register for our newsletter, we store and use your e-mail address to inform you about offers and news. Registration takes place using the double opt-in procedure. You can unsubscribe from the newsletter at any time via the unsubscribe link or by informal notice.
Legal basis: Art. 6 para. 1 lit. a GDPR, § 7 UWG.
10. Product recommendations by e-mail
Existing customers may receive e-mails with similar offers. You can object at any time. Legal basis: Art. 6 para. 1 lit. f GDPR in conjunction with § 7 para. 3 UWG.
11. Web analytics / tracking (e.g., Google Analytics, if used)
With your consent, we may use analysis tools (e.g., Google Analytics) to evaluate the use of our website. The IP address is anonymized. There is no merging with other data.
You can object to the analysis or withdraw your consent at any time.
Legal basis: Art. 6 para. 1 lit. a GDPR (consent).
12. Recipients and processors
We only share personal data if this is necessary for the respective purpose. Examples:
Hosting provider
Payment service providers
Newsletter provider
Booking systems (e.g., Smoobu GmbH)
Agreements under Art. 28 GDPR exist with all processors. Data transfers to third countries take place only with adequate safeguards (e.g., EU Standard Contractual Clauses, EU-US Data Privacy Framework).
13. Storage period
Personal data are stored only as long as necessary for the respective purposes or as long as statutory retention obligations exist (e.g., 6–10 years for tax-relevant data). After that, the data are deleted or anonymized.
14. Data security
We take technical and organizational measures in accordance with Art. 32 GDPR to protect personal data (e.g., SSL encryption, firewalls, access controls). Nevertheless, complete security during internet transmissions cannot be guaranteed.
15. Rights of data subjects
Under the GDPR, you have the following rights:
Access to stored data (Art. 15 GDPR)
Rectification of incorrect data (Art. 16 GDPR)
Erasure of personal data (Art. 17 GDPR)
Restriction of processing (Art. 18 GDPR)
Data portability (Art. 20 GDPR)
Objection to certain processing (Art. 21 GDPR)
Withdrawal of consent given (Art. 7 para. 3 GDPR)
To exercise your rights, simply send an informal message to: info@urlaub-trier.com
16. Right to lodge a complaint
You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates the GDPR. The competent authority is in particular that of your place of residence or the alleged violation.
17. External links
Our website may contain links to external websites. The respective operators are solely responsible for their content. We have no influence over their data processing.
18. Changes to this privacy policy
We reserve the right to change this privacy policy if legal or technical adjustments become necessary. The current version can always be found on our website.
19. Data protection officer (if appointed)
If you have questions or concerns regarding data protection, please contact:
John David Levis Holiday Trier City – Data Protection
Simeonstraße 7
54290 Trier
E-mail: info@urlaub-trier.com
